1-1 Reserving a flight

Hello, thank you for calling Korean Air. How may I help you? P

I would like to reserve a flight to San Francisco. P

Where are you departing from? P

I am departing from Seoul, Korea. P

When would you like to depart? P

I would like to depart on July the 11th. P

Would you like a round-trip ticket? P

Yes, I would like to return exactly one month after my departure. P

How many people are in your party? P

I will be traveling alone. P

What is your name? P

My name is Esther Johnson. P

Thank you. Your flight has been reserved. P

1-2 Boarding a flight

Welcome to this flight. May I see your boarding pass? P

Here is my boarding pass. Where is my seat? P

Your seat is 17A, it is down the aisle and to the right. P

Thank you. Is my seat a window seat? P

Yes, it is. P

Where can I store my luggage? P

Your luggage can be stored underneath the seat. P

Thank you for your help. P

You are very welcome. P

1-3 Ordering food on a flight

Hello, we are now serving dinner. What would you like to eat? P

What are the choices? P

We have chicken or beef. P

I would like chicken. P

What would you like to drink? P

I would like to drink orange juice. P

Would you care for some bread? P

Yes, thank you. P

Please enjoy your meal. P

1-4 Paying for a flight

I would like to pay for a flight. P

Do you have a reserved flight? P

Yes, I have a direct flight from Seoul to San Francisco. P

What is your name? P

My name is Esther Johnson. P

You have a balance of $500 U.S. dollars due. P

May I pay by credit card? P

Yes, we will charge the $500 to your credit card. P

How will I receive my ticket? P

You can pick up your ticket at the airport. P

1-5 Picking up a ticket

I have a ticket to pick up. P

What is your name? P

My name is Esther Johnson. P

Is your flight traveling to San Francisco? P

Yes. P

May I recommend an upgrade to first class? P

How much will that charge me? P

It will be an additional charge $300. P

No, thank you. P

Do you have any baggage to check-in? P

Yes, I have two bags to check-in. P

Here is your ticket. Have a safe flight. P

Thank you very much. P

1-6 Finding the terminal

Where do I board my flight? P

You need to find the correct terminal. P

How do I know which terminal to look for? P

Your terminal location is on your ticket. P

My terminal is C and gate number is 15. P

You can follow the signs above. P

Is this where my departure is? P

Yes. P

1-7 Delayed flight

Why has my flight been delayed? P

We are experiencing delays because of the weather. P

Are any planes allowed to take off? P

No, the wind is too strong for any planes to take off. P

When will the flight depart? P

We are estimating this flight to start boarding 30 minutes late. P

Please let me know if there is any update. P

We will give an update as soon as it's available. P

Will you let everyone know through the intercom? P

Yes, we will. P

1-8 Changing your flight

I would like to change my flight. P

What time is your current flight? P

My flight is scheduled to depart at 6pm. P

What is your destination? P

My flight is headed to Los Angeles, and I would like to switch to an earlier departure P

We have flights available at 3pm, 4pm and 5pm. P

Is there room in the 3pm flight? P

Yes there is room, but there will be an extra charge? P

How much will it cost? P

It will be an extra $30. P

I will take it. P

1-9 Upgrade request

I would like to upgrade my seat. P

Are you traveling economy? P

Yes, my seat is in economy. P

Would you like to upgrade to business or first class? P

What is the charge for business class? P

Business is an extra $500. P

What is the charge for first class? P

First class is an extra $1,000. P

Is there an aisle or window seat available in business class? P

Yes, all business class seats are aisle or window seats. P

I would like to upgrade my seat to a business window seat, please. P

Your upgrade is confirmed. P

1-10 Immigration

Hello, welcome to China. P

Thank you. P

May I see your passport? P

Here is my passport. P

What is the purpose of your visit, business or pleasure? P

I'm here for business. P

What is the purpose of your business? P

I'm here to meet a client to sell my art work. P

How long will you be staying? P

I plan on staying in China for two weeks. P

Enjoy your stay. P

Thank you. P

1-11 Making a reservation

Would you like to make a reservation? P

Yes, I would like to make a reservation for four people. P

What time would you like to eat dinner? P

I would like to make a reservation for 7 p.m. P

7 p.m. is available. Would you like to sit inside or outside on the terrace? P

I prefer the outside terrace with a nice view. P

What is your last name? P

My last name is Roberts. P

Mr. Roberts, you are confirmed for four people at 7 P.M. P

Where is your restaurant located? P

It is across the street from the subway exit 5A. P

Thank you. P

1-12 Dress code

Is there a dress code at the restaurant? P

Yes. Men have to wear a jacket and a tie. P

What about for women? P

Women have to wear a dress. P

Can I borrow a jacket if I don't have one? P

Yes. We have jackets to loan. P

Are all restaurants in New York like this? P

No, just the fancier ones. P

Are children welcome? P

Yes, and the same dress code applies to children as well. P

1-13 Kid friendly

Hello, Pete's Cafe, can I help you? P

Hello, is this restaurant kid friendly? P

Yes. Lots of families bring their kids here. P

Is there a play area for the kids? P

No. I'm sorry. We don't have a play area. P

Do you have a kid's menu? P

Yes. We have a kid's menu with smaller portions. P

Are there any special discounts for kids? P

Children under the age of eight eat for free. P

Thank you. I will see you tonight. P

1-14 Ordering

May I take your drink order? P

Yes, I would like a soda. P

Have you had enough time to look at the menu? P

What would you recommend? P

I would recommend the roasted chicken with potatoes. P

Is it possible to substitute a different side dish with the roasted chicken? P

Yes, our mashed potatoes are a popular side dish. P

Great, I will have that. P

Do you prefer the dark or white meat for the chicken? P

White meat please. P

Would you like any other sides? P

Is there an additional charge? P

Yes, there is. P

No thank you. That will be all. P

1-15 Prix fixe menu

What is your prix fixe menu? P

It is a set five course meal of the chef's favorite dishes. P

What is the chef serving today? P

First, you start off with a cheese platter and a spinach salad. Second, you will enjoy a potato soup. P

That sounds delicious. P

That is followed by thin slices of steak as your appetizer. P

That sounds delicious. I will go with the prix fixe. P

How would you like your steak cooked? P

Medium rare please. P

Anything to drink? P

Iced tea please. P

I will bring the food shortly. P

That sounds delicious. P

Then comes a pesto pasta as your entree. Lastly, you will finish with ice cream for dessert. P

1-16 Bad food

Excuse me, could you take back this steak I ordered? P

Is there something wrong with your steak? P

Yes. The steak is over cooked. P

I am sorry. I will return it to the kitchen. P

Thank you. P

Is there anything else you need? P

Yes. I would like to get a refill on my drink. P

I will bring you another iced tea. P

Thank you. P

1-17 Left over

Are you still working on your meal? P

No. I am finished. P

Would you like a to-go box? P

Yes. I would like a to-go box. P

Did you want extra bread, too? P

No, just the steak and pasta on my plate. P

I will put it into separate boxes. P

How long will the leftovers be good for? P

It should be eaten within the next two days. P

Can I heat it up in the microwave? P

Yes, but be sure to take it out of the box and place it onto a plate before heating. P

1-18 Requesting a server

Could you please call the waiter for us? P

Yes. I will call your waiter. Is there anything I could help you with? P

Yes. Could you bring us another fork? P

Do you need just one fork? P

Yes. We just need one. P

I will bring one right away. P

1-19 Dessert

Would you like to see our dessert menu? P

Yes. P

Our special today is the chocolate mousse cake. P

Do you have apple pie? P

Yes. We have a very tasty apple pie. P

I will have the apple pie. P

Do you want coffee with your apple pie? P

No thank you. I would like the apple pie only. P

1-20 Coffee

Would you like some coffee tonight? P

Yes, I would like a coffee. P

Did you want regular or decaf? P

Regular is fine. P

What size would you like? P

I would like the smallest size please. P

Would you like room for cream? P

No cream. P

How many sugars? P

Two packets please. P

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