1-1 Reserving a flight
Hello, thank you for calling Korean Air. How may I help you? P
I would like to reserve a flight to San Francisco. P
Where are you departing from? P
I am departing from Seoul, Korea. P
When would you like to depart? P
I would like to depart on July the 11th. P
Would you like a round-trip ticket? P
Yes, I would like to return exactly one month after my departure. P
How many people are in your party? P
I will be traveling alone. P
What is your name? P
My name is Esther Johnson. P
Thank you. Your flight has been reserved. P
1-2 Boarding a flight
Welcome to this flight. May I see your boarding pass? P
Here is my boarding pass. Where is my seat? P
Your seat is 17A, it is down the aisle and to the right. P
Thank you. Is my seat a window seat? P
Yes, it is. P
Where can I store my luggage? P
Your luggage can be stored underneath the seat. P
Thank you for your help. P
You are very welcome. P
1-3 Ordering food on a flight
Hello, we are now serving dinner. What would you like to eat? P
What are the choices? P
We have chicken or beef. P
I would like chicken. P
What would you like to drink? P
I would like to drink orange juice. P
Would you care for some bread? P
Yes, thank you. P
Please enjoy your meal. P
1-4 Paying for a flight
I would like to pay for a flight. P
Do you have a reserved flight? P
Yes, I have a direct flight from Seoul to San Francisco. P
What is your name? P
My name is Esther Johnson. P
You have a balance of $500 U.S. dollars due. P
May I pay by credit card? P
Yes, we will charge the $500 to your credit card. P
How will I receive my ticket? P
You can pick up your ticket at the airport. P
1-5 Picking up a ticket
I have a ticket to pick up. P
What is your name? P
My name is Esther Johnson. P
Is your flight traveling to San Francisco? P
Yes. P
May I recommend an upgrade to first class? P
How much will that charge me? P
It will be an additional charge $300. P
No, thank you. P
Do you have any baggage to check-in? P
Yes, I have two bags to check-in. P
Here is your ticket. Have a safe flight. P
Thank you very much. P
1-7 Delayed flight
Why has my flight been delayed? P
We are experiencing delays because of the weather. P
Are any planes allowed to take off? P
No, the wind is too strong for any planes to take off. P
When will the flight depart? P
We are estimating this flight to start boarding 30 minutes late. P
Please let me know if there is any update. P
We will give an update as soon as it's available. P
Will you let everyone know through the intercom? P
Yes, we will. P
1-8 Changing your flight
I would like to change my flight. P
What time is your current flight? P
My flight is scheduled to depart at 6pm. P
What is your destination? P
My flight is headed to Los Angeles, and I would like to switch to an earlier departure P
We have flights available at 3pm, 4pm and 5pm. P
Is there room in the 3pm flight? P
Yes there is room, but there will be an extra charge? P
How much will it cost? P
It will be an extra $30. P
I will take it. P
1-9 Upgrade request
I would like to upgrade my seat. P
Are you traveling economy? P
Yes, my seat is in economy. P
Would you like to upgrade to business or first class? P
What is the charge for business class? P
Business is an extra $500. P
What is the charge for first class? P
First class is an extra $1,000. P
Is there an aisle or window seat available in business class? P
Yes, all business class seats are aisle or window seats. P
I would like to upgrade my seat to a business window seat, please. P
Your upgrade is confirmed. P
1-10 Immigration
Hello, welcome to China. P
Thank you. P
May I see your passport? P
Here is my passport. P
What is the purpose of your visit, business or pleasure? P
I'm here for business. P
What is the purpose of your business? P
I'm here to meet a client to sell my art work. P
How long will you be staying? P
I plan on staying in China for two weeks. P
Enjoy your stay. P
Thank you. P
1-11 Making a reservation
Would you like to make a reservation? P
Yes, I would like to make a reservation for four people. P
What time would you like to eat dinner? P
I would like to make a reservation for 7 p.m. P
7 p.m. is available. Would you like to sit inside or outside on the terrace? P
I prefer the outside terrace with a nice view. P
What is your last name? P
My last name is Roberts. P
Mr. Roberts, you are confirmed for four people at 7 P.M. P
Where is your restaurant located? P
It is across the street from the subway exit 5A. P
Thank you. P
1-12 Dress code
Is there a dress code at the restaurant? P
Yes. Men have to wear a jacket and a tie. P
What about for women? P
Women have to wear a dress. P
Can I borrow a jacket if I don't have one? P
Yes. We have jackets to loan. P
Are all restaurants in New York like this? P
No, just the fancier ones. P
Are children welcome? P
Yes, and the same dress code applies to children as well. P
1-13 Kid friendly
Hello, Pete's Cafe, can I help you? P
Hello, is this restaurant kid friendly? P
Yes. Lots of families bring their kids here. P
Is there a play area for the kids? P
No. I'm sorry. We don't have a play area. P
Do you have a kid's menu? P
Yes. We have a kid's menu with smaller portions. P
Are there any special discounts for kids? P
Children under the age of eight eat for free. P
Thank you. I will see you tonight. P
1-14 Ordering
May I take your drink order? P
Yes, I would like a soda. P
Have you had enough time to look at the menu? P
What would you recommend? P
I would recommend the roasted chicken with potatoes. P
Is it possible to substitute a different side dish with the roasted chicken? P
Yes, our mashed potatoes are a popular side dish. P
Great, I will have that. P
Do you prefer the dark or white meat for the chicken? P
White meat please. P
Would you like any other sides? P
Is there an additional charge? P
Yes, there is. P
No thank you. That will be all. P
1-15 Prix fixe menu
What is your prix fixe menu? P
It is a set five course meal of the chef's favorite dishes. P
What is the chef serving today? P
First, you start off with a cheese platter and a spinach salad. Second, you will enjoy a potato soup. P
That sounds delicious. P
That is followed by thin slices of steak as your appetizer. P
That sounds delicious. I will go with the prix fixe. P
How would you like your steak cooked? P
Medium rare please. P
Anything to drink? P
Iced tea please. P
I will bring the food shortly. P
That sounds delicious. P
Then comes a pesto pasta as your entree. Lastly, you will finish with ice cream for dessert. P
1-16 Bad food
Excuse me, could you take back this steak I ordered? P
Is there something wrong with your steak? P
Yes. The steak is over cooked. P
I am sorry. I will return it to the kitchen. P
Thank you. P
Is there anything else you need? P
Yes. I would like to get a refill on my drink. P
I will bring you another iced tea. P
Thank you. P
1-17 Left over
Are you still working on your meal? P
No. I am finished. P
Would you like a to-go box? P
Yes. I would like a to-go box. P
Did you want extra bread, too? P
No, just the steak and pasta on my plate. P
I will put it into separate boxes. P
How long will the leftovers be good for? P
It should be eaten within the next two days. P
Can I heat it up in the microwave? P
Yes, but be sure to take it out of the box and place it onto a plate before heating. P