3-1 Gym and spa
What kind of amenities does the hotel offer? P
We have a gym and spa. P
Oh, what floor is the spa on? P
The spa is located in the north end on the 5th floor. P
Do they offer any massage treatments? P
Yes, we offer an assortment of massage treatments. P
Where is the gym located? P
The gym is also located on the 5th floor. P
Does it have a pool? P
I'm sorry there is no pool. P
3-2 Restaurant
What kinds of restaurants are in the hotel? P
We have three restaurants, but I recommend the Italian restaurant. P
Oh! Where is it located? P
It is located in the south end of the lobby. P
And what dish do you recommend? P
My favorite is the seafood pasta. P
Do they serve wine? P
Yes, by the bottle and glass. P
Do I need reservations? P
Reservations are not required, but you may make one if you wish? P
Oh, thank you. P
3-4 Business center
Do you offer internet in this hotel? P
Yes, but there is a daily charge. P
Oh. Are there computers I can use? P
Yes, in the business center. P
Where is the business center located? P
It is located in the lobby near the reception desk. P
Is there a printer in the business center? P
Yes, it costs ten cents per page. P
And what are the hours for the business center? P
It is open twenty four hours a day. P
3-5 Phone call
I would like to make an international phone call, please. P
You can make the call from your room. Just press "9" and then dial the number. P
What are the rates for a phone call to Seoul, Korea? P
International rates are fifty cents a minute. P
Can I use my calling card? P
Yes, of course. P
Is there a payphone in the hotel? P
Yes, payphones are located next to the convenient store in the lobby. P
3-6 Front Desk
Excuse me. There is something wrong with the toilet in my room. P
What seems to be the problem? P
The toilet won't flush. P
I will send up someone right away. P
Also there is no hot water in the bathroom. P
You might have to let the water run for a few minutes. P
I'm sorry. The air conditioner isn't working either. P
Have you checked the wall switch to see if it's on? P
I will do that. And also, could you bring up some clean sheets? P
Yes, ma'am. P
Thank you. P
3-7 Locked out
Excuse me. I have been locked out of my room. P
Did you lose your card key? P
No, I just left the key in my room. P
The door locks on its own. P
Yes, could I have a spare key, please? P
You'll have to go to the front desk to get an extra key. P
Is there a fee? P
No ma'am, only if you've lost the key. P
Okay. Can I bring the key back when I check out? P
Yes ma'am, that won't be a problem. P
3-8 Change room
I'd like to change my room. P
What seems to be the problem? P
The room next door is making too much noise. P
Would you like a quieter room? P
Yes, please. Can I also have a room with a good view? P
Let me see what's available. P
I still need a double room, please? P
Alright. I have one available on the 4th floor. P
Can I get someone to help with my luggage, please? P
Yes, I will send up the bellboy right away. P
3-9 Exploring City
Could I please get a city map? P
They're located near the reception desk along with tourist guides. P
Are there any city tours? P
Yes, there is a bus that comes every thirty minutes. P
And how long is the city tour? P
It is about four hours. P
How much does it cost? P
The city tour costs forty dollars. P
Is there a shopping center near here? P
There is one five blocks away. P
3-10 Checking out
I'd like a late check-out, please. P
The latest check-out available is 3:00 p.m. P
May I see my bill? P
Yes. Your bill comes to $1,400. P
I don't think this bill is correct. It seems a little high. P
Your bill includes your room service charges. P
Do you accept American Express card? P
Yes, of course. P
And would you call me a taxi, please? P
Yes. A taxi will be here in thirty minutes. P
3-11 Airmail
What time does the post office open? P
It opens at 7:00 a.m. P
I would like to send a letter to Korea. P
Would you like to send it express or regular delivery? P
I would like it sent express mail because I need to rush the letter. P
Express mail will get the letter to Seoul, Korea in 3 days. P
Do you sell postcards? P
Yes, how many would you like? P
I need one, please. P
Anything else for you today? P
No, may I have a receipt? P
Yes, your total is ten dollars. P
3-12 Package
Do you sell boxes? P
Yes, are you shipping something? P
Yes. P
What are you shipping? P
Just clothes. P
You may not ship any food or alcohol. P
No problem, they are just personal items. P
What is the destination of your package? P
I want to ship it to Seoul, Korea. P
Do you want to send it by express or regular delivery? P
Whichever cost less. P
Regular is cheaper. P
3-13 Mailbox
Do you sell envelopes? P
Yes, we do. P
How much is a roll of stamps? P
For a roll of twenty stamps, the cost is nine dollars. P
Where can I mail this letter? P
You can put it in any mailbox or take it to the post office. P
When is the last mail pick-up? P
The last pick-up is at 4:30 p.m. P
Can I put international letters in the mailbox? P
Yes, but make sure to use enough postage. P
3-14 Phone Call
Where is the nearest pay phone on this street? P
There is one in front of the department store. P
Do I insert coins before I dial the number? P
Yes, put in two quarters and then dial the number. P
I have no change. Could you give me change for this dollar bill? P
I'm sorry, I don't have any change. P
Do you mind if I borrow your cell phone? P
Is it a local call? P
No, it is an international call. P
That's too expensive. You should go buy a calling card. P
Okay. Thank you. P
3-15 Calling card
I would like to buy one calling card please. P
How many minutes would you like? P
Fifty minutes please. P
That will be ten dollars. P
Can I use this calling card on a pay phone? P
Yes, it works on any telephone. P
How do I use the calling card? P
Call the number on the back of the card and follow the instructions. P
Can I refill minutes on the card? P
No, you'll have to buy another card. P
3-16 International Call
How do I make an international call using the phone in my hotel room? P
Do you know what the country code is? P
I think it's 001. P
Press "1" then the country code and then the number you would like to dial. P
How much does it cost per minute? P
For international calls, it's fifty cents a minute. P
Is there a cheaper option? P
Yes, I would recommend getting a calling card. P
Where do they sell calling cards? P
You can get one at the convenience store in the lobby. P
3-17 E-mail
Is there some place to use the internet? P
Yes, we provide internet service in each of our hotel rooms. P
Is it free? P
Yes, you'll just need to sign on to our system. P
I don't have any cables. P
Not a problem, our internet is wireless. P
The internet is still not working. P
I will send someone up shortly. P
I need to look up information about the subway. P
Go to the subway website and all the information will be there. P
3-18 Souvenirs
What time does the post office open? P
It opens at 7:00 a.m. P
I would like to send a letter to Korea. P
Would you like to send it express or regular delivery? P
I would like it sent express mail because I need to rush the letter. P
Express mail will get the letter to Seoul, Korea in 3 days. P
Do you sell postcards? P
Yes, how many would you like? P
I need one, please. P
Anything else for you today? P
No, may I have a receipt? P
Yes, your total is ten dollars. P
Where can I buy souvenirs? P
There are shops in the lobby. P
What time do they open? P
It opens at 10:00 a.m. P
Do they sell post cards? P
Yes, they have lots of postcards. P
Is there a discount shop where I can buy presents? P
Yes, there is a discount store in the shopping center. P
Do they have toys? P
They have stuffed animals and other toys. P
Do they sell baseball caps? P
No, you would have to go to a department store for baseball caps. P
3-19 Department store
Is there a department store nearby? P
Yes, the department store is on 58th street. P
Are they having a sale this weekend? P
Yes. P
Do they sell formal wear? P
What are you looking for? P
I need a dress shirt and a tie for my husband. P
Yes. You will find them in the men's section. P
Do they also sell dress shoes? P
Yes, they have a large selection of dress shoes. P
Can I walk to the department store? P
Yes, it is a twenty minute walk. P
3-20 Flea Market
Where can I buy inexpensive clothes? P
The flea market has affordable clothing. P
Do they sell anything else? P
Yes, they sell jewelry, candles, and food. P
Do they have antiques? P
Yes, they have a lot of vintage clothing and furniture. P
Is it outdoor or indoor? P
It is outdoor. P
What days is it open? P
Only on Saturdays and Sundays. P