2-1 Wine
Can I have a wine list please? P
Here you go, sir. P
Do you have any wines from Italy? P
Yes. We have Chianti. P
Is that a red or white wine? P
It is a red wine. P
Which year would you recommend? P
1997 was a good year. P
I will take a bottle. P
How many glasses did you need? P
Two glasses. P
2-2 Fast food
Do you sell hamburgers here? P
Yes. What would you like? P
I would like a hamburger with a side of French fries. P
Would you like double meat? P
No, just one beef patty. P
Anything to drink? P
I would like a small coke. P
Anything else? P
Yes. One vanilla milkshake, please. P
Is this for here or to go? P
For here please. P
Your total comes to ten dollars. P
2-3 Fast food II
Do you sell sandwiches here? P
Yes. What kind of sandwich would you like? P
I would like a roast beef sandwich. P
Would you like cheese on it? P
No. Just tomato and lettuce, please. P
Anything to drink? P
A bottle of water, please. P
Anything else? P
Yes, one chocolate chip cookie. P
Is this for here or to go? P
To go please. P
Your total is eight dollars. P
2-4 Paying for food
May I have the check please? P
Yes. How was your meal? P
It was delicious. P
I'll be right back with the check. P
Do you accept credit cards? P
Yes, we accept all major credit cards. P
Here is your card, and I just need you to sign here at the bottom. P
There you go. Thank you. P
2-5 Cafeteria
Could you tell me where I could find an inexpensive restaurant? P
There is a cafeteria on the 2nd floor. P
What kind of food do they serve there? P
They serve American, Japanese, Italian, and French cuisine. P
Do they have any lunch specials? P
Yes. You get a free drink with the purchase of a meal. P
Is there a seating area? P
Yes. There is a large seating area. P
What do you recommend? P
My favorite is the sushi lunch special. P
2-6 Allergies
How's the pesto pasta? P
It's one of our most popular dishes. P
Are there any nuts in it? I am allergic to nuts. P
Yes. I'm sorry to say that pesto is made with pinenuts. P
Does the tomato sauce contain any nuts? P
No. P
And which dessert has no nuts? P
You could try the vanilla ice cream. P
I'll take two scoops, please. P
I'll bring you your food shortly. P
2-7 Asian food
Is there a Korean restaurant in the city? P
No, but there are other Asian restaurants. P
What kinds of Asian restaurants are there? P
There are many Chinese and Japanese restaurants in the city. P
Which one do you recommend? P
I recommend Joe's Place. They have the best dumplings. P
Do they serve Peking duck? P
No, you would have to go to the Peking Duck House. P
Is the Peking Duck House a popular restaurant? P
Yes. In fact, you'll want to go there early, since it is very busy. P
2-8 Fruit
Would you like anything for dessert? P
Yes. Do you have any fruit? P
Yes. We have a fruit platter. P
What is in the fruit platter? P
Apples, grapes, and watermelon. P
Do you have any mangos? P
I'm sorry. Mangos are not in season. P
Do you have any cantaloupe? P
Yes. Would you like to substitute cantaloupe for the watermelon? P
Yes, please. P
2-9 Buffet
Is this the line for the buffet? P
Yes. It's going to be a thirty minute wait. P
What time does lunch end? P
Lunch is served until 2:00 p.m. P
How much is it for one person? P
It is thirty dollars for adults and ten dollars for children. P
Are drinks included in that price? P
Soda, juice and water are included. P
Is alcohol served? P
Yes, but only during dinner hours. P
2-10 Dinner party
I would like to have my birthday party at your restaurant. P
How many people will be coming? P
There will be twelve of us. P
We have a private room in the back if you like. P
That would be perfect. P
We do charge extra for private parties. P
That's fine. May I bring decorations and a cake? P
Yes. We can keep the cake in the refrigerator for you. P
Is it possible to make the reservation for 8 p.m. this Saturday? P
Yes. Can I have the name for the reservation? P
My name is David Johnson. P
Mr. Johnson, I have you confirmed for a private room this Saturday at 8:00 p.m. P
2-11 Making a reservation
Hello, thank you for calling The Hotel. How may I help you? P
Do you have any vacancies for this weekend? P
What type of room are you looking for? P
I need a single room please. P
We do have one available. When is your estimated arrival time? P
I will arrive on Friday night and leave on Sunday morning. P
You will need to check out on Sunday by 11:00 a.m. P
How much will that be? P
Your total cost for two nights in a single room will come out to $550. P
Can you make the reservation under Emily? P
What is your last name? P
Rogers. Emily Rogers. P
Thank you Mrs. Rogers. I have booked your reservation. P
2-12 Changing reservations
Hello, thank you for calling The Hotel. How may I help you? P
I would like to change my reservation. P
What name is the reservation under? P
The reservation is under the name of Emily Rogers. P
And what would you like to change the reservation to? P
I would like to upgrade my room to a double. P
Is this for the same dates? P
Yes, the same dates. P
Your new total will be $1000. P
Thank you. P
2-13 Cancelling reservations
Hello, The Hotel, how may I help you? P
I would like to cancel my reservation. P
What name is the reservation under? P
It's under Emily Rogers. P
Is there a reason for your cancellation? P
My flight is delayed due to the bad weather. P
I'm sorry to hear that. I will be happy to cancel your room. P
Is there a cancellation fee? P
Yes, there is a cancellation fee of fifty dollars. P
That will be fine. P
2-14 Hotel check-in
Hello, welcome to The Hotel. Do you have a reservation? P
Yes, for this weekend. P
What is the name on the reservation? P
Emily Rogers. P
One double room for two nights? P
Yes, that is correct. P
Here is your confirmation sheet; do you have any other questions? P
Yes, is breakfast included? P
No, I'm sorry but we do offer free coffee in the lobby. P
Can I order food to my room? P
Yes, you can dial 7 for room service and the menus are in your room. P
Thank you. P
2-15 Bellhop [bellboy]
Hello ma'am, do you need some help with your luggage? P
Yes, please. P
Are these all your bags? P
Yes, all four of them. P
What is your room number? P
My room number is 2501. I will carry my laptop myself. P
Do you need help with anything else? P
How do I use this card key? P
Place the card into the slot until the light turns green. Then turn the handle. P
Thank you. P
2-16 Room service
Hello, this is room service, may I help you? P
I would like to order some food. P
What would you like? P
Can I order the steak with a small salad? P
How would you like your steak cooked? P
I would like it medium-rare. P
Would you like something to drink? P
Yes, I would like a beer, please. P
Any dessert tonight? P
No thank you. P
Someone will bring the food to your room shortly. P
Thank you. P
2-17 Room Service II
Is room service available? P
Yes, how can I help you? P
I would like a bottle of scotch please. P
Would you like some ice? P
Yes please. P
Any chips or nuts? P
Yes, do you have almonds? P
Sorry we only have peanuts. P
That's fine. My room number is 501. P
I will bring them right away. P
2-18 Housekeeping
Could I get some extra towels please? P
How many would you like? P
Two. P
Do you need anything else? P
Yes, could I get more shampoo and soap, please? P
No problem. P
Also could you clean my room tomorrow morning, please? P
What time will you be waking? P
I will leave the hotel at 8:00 a.m. P
I will be sure to come after so I don't wake you. P
Thank you. P
2-19 Laundry service
Do you have laundry service in the hotel? P
Yes we do. P
Do you have dry cleaning service? P
Yes, what would you like to have cleaned? P
I have two shirts and one pair of jeans. P
What time do you need them finished? P
Please bring them by 7:00 p.m. P
That should be no problem. P
Where do I leave the clothes? P
Place the clothes in the laundry bag outside your door. P
Thank you. P
2-20 Wake up call
Hello. Front desk. May I help you? P
I would like a wake-up call, please. P
What time would you like your wake-up call? P
For 6:00 a.m. P
Anything else? P
Yes, I would like to order some breakfast for tomorrow. P
What would you like? P
I would like the fruit platter and a coffee. P
What time would you like your breakfast? P
7:00 a.m. please. P
You're welcome. P