16-1 Lesson 3-26-1
Can I help you? P
Yes, please. My name is Andrew Turnsblath, and I made a reservation for this week. P
Okay. Here is your key. You will be staying in room number 702, which has a beautiful view of the ocean. P
That sounds great. By the way, is there any place in here to get something to eat? P
Sure. There are many restaurants on the sixth floor and nice coffee shops near the first floor lobby. P
Is there a Chinese restaurant as well? P
Yes, there is. P
And how do I use the gym? P
You just need to take your room key to enter. P
I see. Thank you. P
You're welcome. I hope you will enjoy your stay. P
16-2 Lesson 3-26-2
How can I help you today? P
Sure. My name is Josh Harnett and I called a few days ago to book a room. P
Hello. Welcome to our hotel. I found your key sir. You will be staying in suite 515. Your room has the best view among all the rooms. P
Really? That's awesome. Hey! I'm kind of hungry. Is there any place to get food? P
Yes. We have a steak house on the 3rd floor. P
Is there a Korean restaurant? P
Sure, on the 1st floor. P
Are we allowed to use the steam sauna? P
Of course. You are able to enter with your room key. P
Thank you for your help. P
Have a nice day. P
16-3 Lesson 3-26-3
Do you need assistance? P
I reserved a room under John Brotherhood. Can you look for it? P
Okay. Give me a minute. Here it is. Your room is 712. Have a good time. P
Is there a restaurant on the premises? P
We have a buffet on the 7th floor. P
There aren't any Japanese restaurants? P
We have one on the second floor. P
How about using the resource room? P
You can access any recreation area with your room key, sir. P
Thank you so much. P
Not at all. P
16-4 Lesson 3-27-1
Dr. Hilbert's Dental office. P
Yes, I would like to make an appointment. P
Is this going to be your first time here? P
Yes. P
Can I have your name please? P
Edward Rochester. P
And who recommended you to our office, if you don't mind my asking? P
My brother did. P
Okay. Would you like to come in tomorrow at eight thirty in the morning? P
Do you have anything earlier? P
How about eight ten? P
Do you have anything at seven? P
I'm sorry. We open at eight. P
Fine. I guess I'll have to take eight ten. P
Can I have your phone number? P
It's 213-626-4952. P
And the reason for your visit is? P
My tooth really aches. P
Did you take painkillers? P
I did. P
Okay. We'll see you at your appointed time. Keep taking pills to relieve the pain. P
Okay. P
16-5 Lesson 3-27-2
Dr. Cho's clinic. P
I'd like to see the doctor. P
And are you a newcomer? P
Yeah. P
And your name is? P
My name is Paul Long. P
And who referred you to our center? P
My dad. P
Can you come this Wednesday by 9 am? P
Do you have anything before those hours? P
We have an eight thirty open. P
Do you have anything earlier, like seven, for instance? P
We open at eight ten. P
Okay, I'll just take that. P
I need your contact information. P
What is the reason for your visit? P
I fell down the stairs and broke my crown. P
Did you take an aspirin? P
Yes, it helped. P
All right. Please continue with the aspirin. P
I will. P
16-6 Lesson 3-27-3
Doctor's office. How may I help you? P
I would like to schedule an appointment. P
Is this going to be your very first visit? P
Mm-hmm. P
Your name, please? P
I'm Kevin Martinez. P
May I ask you who suggested our office? P
My uncle. P
Would you like to have your appointment Thursday at ten in the morning? P
I would like something earlier. P
How about eight twenty? P
How about seven? P
Sorry. Dr. Hilbert starts seeing clients at after eight twenty. P
Fine. I'll just come then. P
Can you give me your number? P
Please state the reason for your visit. P
I ran into someone and chipped my tooth. P
Did you take any pain relievers? P
I took two. P
Then we'll see you at your appointment time. Be sure to take pain killers if the pain gets worse. P
All right. P
16-7 Lesson 3-28-1
24 Hour Fitness. How may I help you? P
Hi. I would like to enroll in a membership. P
Absolutely. May I have your first and last name please? P
My name is Ed Tournier. P
Will you spell your last name for me? P
It's T-O-U-R-N-I-E-R. P
And your phone number is? P
It's 234-5678 and I want to enroll for 6 months. P
Okay. That will be 300 dollars. P
Do you accept payment using a Visa credit card? P
Of course. Can I have the number and expiration date? P
It's 3268 5843 8876 and the expiration date is March 2011. P
Thank you. P
Okay. P
16-8 Lesson 3-28-2
Bally Total Fitness. Can I help you? P
Yeah. I want to begin a membership in your fitness center. P
Of course. I need your first and last name. P
My name is Ed Tournier. P
How do you the last name? P
T-O-U-R-N-I-E-R. P
And can you give me your contact number? P
987-6543. I would like to enroll for 12 months. P
Sure. Then it will come to a total of $600. P
Is debit card okay? P
Absolutely. I just need the type of debit card, the card number, and expiration date. P
The VISA number is 7483 9475 9266, and the expiration date is November 2015. P
Thank you for coming to our fitness center. P
Thank you. Bye. P
16-9 Lesson 3-28-3
Hello. LA Fitness. This is Zane. How may I help you? P
Hello. I would like to open up an account in your gym. P
Indeed. All I need is your name. P
First name is Eld and last name is Tournier. P
How do you spell your last name? P
It's spelled T-O-U-R-N-I-E-R. P
Can I have your telephone number? P
192-8374. I would like to try it out for half a year. P
Its going to cost $300. P
I want to pay with my ATM card. P
Then I will need the card type, its number, and expiration date. P
It expires on September 2014 and the number is 8465 7753 3949. It's a Mastercard. P
Thank you very much. P
Yeah. Bye. P
16-10 Lesson 3-29-1
Hello and welcome to Four Seasons Travel Agency. P
Hi. I want to know more about the European tour package. P
For how many? P
Two friends and myself. P
We have two inclusive packages. The first one leaves on a Thursday and tours around four European countries for one week. P
The second package leaves on a Saturday and tours around France and Italy for five days. P
I like the sound of the first one. How much is it? P
It is about $3,000. P
That's a bit expensive. Do you have anything else? P
We have a two week, six country special for $1,500, but you'll have to find your own hotel and meals. P
Hmm. I guess it sounds okay, but I'd like to leave on Wednesday. P
I'm sorry but that package only leaves on a Tuesday. P
Fine, then make it on December 18th. P
Okay, I'll reserve a spot for you and your friends. P
Thank you. P
16-11 Lesson 3-29-2
Welcome to Sun Travel Agency. P
I'm interested in your Eastern European travel package. P
How many people will be going? P
Three friends of mine. P
There are two inclusive tour packages. One leaves on a Wednesday and tours for a week around three Eastern European countries. P
The other leaves on Saturday and tours for five days around Turkey and Greece, and we have a special 14 day package. P
How much is the second package? P
The second package is two thousand dollars. P
I don't think I can afford it. Is there anything cheaper? P
There is a special 14 day package for just half the price. However, since it's not inclusive, you'll have to find somewhere to sleep and eat. P
I'll take it, but I'd really like to leave here on a Tuesday. P
I'm afraid that this package only departs on a Thursday. P
Okay. Can you tell me the available dates? P
Okay. I can schedule your flight for December 23rd. P
Thanks. P
16-12 Lesson 3-29-3
Can I help you? P
I'd like to hear more about your European Atlantic tour. P
For how many people? P
Six people. P
There are two inclusive packages. There is one that includes tours around four countries in Europe for a week. It leaves on Thursdays. P
There is another one that includes tours around France and Italy for five days. It leaves on Fridays only. P
How much is the first package? P
Going to five different countries costs 5000 dollars. P
It's more than I expected. Is there something else? P
We also have a 6 countries in fifteen days tour for only fifteen hundred. No meals or hotels are included. P
I love it! I'd like to book a flight for Wednesday. P
The special package only takes off on Mondays. P
Then I'll take December twenty second. P
I'll book you for the twenty second. P
Thank you very much. P
16-13 Lesson 3-30-1
Hi. My daughter is getting married next month. So I'd like to order a catering service. Could you explain the pricing for me? P
This brochure shows the price listings of the number of plates and different dishes. How many people will be attending? P
About two hundred have confirmed. P
Then you are eligible for our special combo. P
But I want the guests to decide what they want to eat. P
No problem. You can ask guests ahead of time or you can make an estimate. P
I think it's safe to say that most people will be having the prime rib. P
You never know. P
Then how about I order that for everyone plus twenty extra plates of other dishes. P
Good choices. You'll need to fill out this form first. P
16-14 Lesson 3-30-2
Hello. How much would it cost for a dinner for my son's birthday party? P
This pamphlet lists the prices for different courses and number of plates. How many guests will be there? P
Around fifty people. P
I see. I think you are qualified for our special package. P
But I want to offer them what they prefer. P
That's okay. You can ask the guests what they want or you make the choice. P
I think the majority of the people will have the seafood. P
That sounds great. P
Then I'll get that for everyone and extra plates of chicken. P
Good call. Please fill out this form. P
16-15 Lesson 3-30-3
How much would it cost for a catering service for my niece's engagement ceremony? P
The prices vary according to the dishes and the number of plates served. P
One hundred guests will be there. P
I think you have enough people for our special offer. P
But what if I want guests to make their own choice. P
That's all right. You can ask the guests what they want or you can guess. P
I think everybody will choose the chicken. P
But that's only a guess. P
Then I guess we'll have to order that with extra plates of shrimp. P
Nice. You'll need to sign this. P
16-16 Lesson 4-1-1
Hello. I'd like to book a room under the name Jane Swanson. P
How many will be using the room? P
Just one. P
Do you want a room with a queen or full size bed? P
I would like the queen bed. P
Okay. You also have a choice of an ocean view. P
Really? I think I'll take it. P
And how long will you be staying? P
For about 3 days. P
And your method of payment will be? P
By Debit Card. P
All right. Can you sign here? P
Okay. P
Thank you for choosing our hotel. P
No problem. P
16-17 Lesson 4-1-2
Hi. My name is Kathy Horowitz. I'd like to make a reservation for a room. P
For how many? P
For two. P
Would you like a queen sized or a full sized bed? P
Anything is fine. P
All right. Would you like a room with a view? P
Yes, I'll take it. P
And how long will you be here? P
Until February 6th. P
And how will you pay? P
By Credit Card. P
Okay. And will you sign here please? P
Sure. P
Thank you very much. Enjoy your stay. P
Thank you. P
16-18 Lesson 4-1-3
Hi. I'd like to reserve a room under Joanna Parker. P
How many people will be staying with you? P
Just me. P
Do you prefer a queen or a full? P
Queen Size. P
All right. And may I suggest a room with a sea view? P
I'd love a seaside room. P
And how long will your stay be? P
I'll be leaving on January 17th. P
And how are you going to pay? P
I'll pay with my ATM card. P
Okay. I need you to sign this. P
Sure. P
Thank you for choosing our hotel. Hope you have a great time. P
Thank you. P
16-19 Lesson 4-2-1
Good afternoon. How may I serve you? P
I need to make a flight reservation for San Francisco. P
Both Southwestern and Pan Am fly out to the destination. Do you have a preference? P
No, but which is less expensive? P
Southwestern is having a special sale. P
Really? How much is it then? P
It's only 70 dollars. P
Really? I have a friend who wanted to go with me but thought she couldn't afford it. P
Do you want to check with her? P
Yeah. I'll call again. P
Sure. P
Thanks. P
16-20 Lesson 4-2-2
Top Class Agency. Can I help you? P
I need to book a flight to Las Vegas. P
Do you have a preference between Southwestern and Pan Am? P
Not really. But just out of curiosity, which is cheaper? P
Actually, Southwestern is having a promotion now. P
That's great! How much is it? P
They're having a 30% discount sale so it'll be $80. P
Okay. But I just remembered that there was a friend who wanted to tag along with me. She thought the plane tickets would be too expensive. P
Do you want to call her first? P
I think so. I'll call again soon. P
Okay. No problem. P
Thank you. P